Legal · Returns
Returns
We supply commercial floor cleaning equipment to business customers. If something isn't right, we want to fix it.
Last updated: 11 May 2026
If your equipment arrives damaged or faulty
Call us within 7 days. We'll work with the manufacturer to repair, replace or refund.
If it develops a fault later
We coordinate the manufacturer warranty claim on your behalf and our service team can attend site if needed.
To start a claim
Call 0191 580 2878 or email info@floorcaregroup.co.uk.
Other returns
Other returns are by prior agreement only — see our Terms and Conditions of Sale.